This return and refund policy explains how DLR Golf Carts handles return requests, refunds, deposits, cancellations, and delivery-related costs. Because golf carts are high-value vehicles and may be delivered, customized, registered, or prepared for a customer, eligibility can vary by purchase. Please contact DLR Golf Carts promptly if you have a return or refund question.

1. Returns

Returns are not automatically accepted for every golf cart purchase. If you wish to request a return, contact DLR Golf Carts as soon as possible after receiving your cart. Any approved return may depend on:
  • The condition of the golf cart
  • Whether the cart has been used
  • Whether it has been customized or modified
  • Delivery or transport arrangements
  • The time elapsed since purchase
  • The specific terms agreed at the time of sale

2. Pre-Owned Golf Carts

Pre-owned golf carts are sold based on their stated condition at the time of purchase.Customers are encouraged to review all available photos, specifications, condition details, and inspection information before completing a purchase. Normal signs of previous use are not automatically considered grounds for a return.

3. Customized or Modified Golf Carts

Golf carts that have been customized, modified, specially ordered, or prepared according to a customer’s request may not be eligible for return or cancellation. This may include changes to:
  • Wheels and tires
  • Seating
  • Lift kits
  • Accessories
  • Lighting
  • Batteries
  • Paint or bodywork
  • Other custom features

4. Damaged or Incorrect Items

If your golf cart arrives damaged or is materially different from what was agreed, contact DLR Golf Carts promptly. Please provide your name, order or purchase information, photos of the issue, and a description of the problem. We will review the matter and determine the appropriate next step. If the issue may involve warranty coverage, also review our Warranty Policy.

5. Refunds

If a return or cancellation is approved, the refund amount and method will depend on the circumstances of the transaction. Approved refunds may be reduced by applicable costs such as:
  • Delivery or transport charges
  • Return transportation
  • Processing costs
  • Damage beyond normal inspection
  • Customization costs
Any applicable deductions will be explained before the refund is completed.

6. Deposits

Deposits may be refundable or non-refundable depending on the specific transaction and the terms agreed at the time the deposit was paid. Customers should confirm deposit terms before making payment.

7. Delivery Charges

Original delivery charges are generally not refundable once delivery has been completed, unless otherwise agreed or required by law. Customers may also be responsible for return transportation costs where applicable. Review our Shipping Policy for delivery, pickup, scheduling, and transport information.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. An order may not be cancellable if the golf cart has already been shipped, delivery has been arranged, custom work has begun, special parts have been ordered, or the cart was specially sourced for the customer. Review our Cancellation Policy for additional cancellation terms.

9. Inspection Before Purchase

Where possible, customers are encouraged to inspect the golf cart, ask questions, review specifications, and confirm all important details before completing the purchase.

10. Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

11. Contact Us

For return, refund, or cancellation questions, contact DLR Golf Carts:

Related DLR Golf Carts policies: Shipping Policy · Warranty Policy · Cancellation Policy · Terms of Use · Privacy Policy · Contact Us