This cancellation policy explains when an order may be changed or cancelled at DLR Golf Carts. Eligibility depends on the status of the order, whether the golf cart has been prepared or customized, and whether transportation or delivery has already been arranged. Please contact DLR Golf Carts as soon as possible if you need to request a cancellation.

1. Order Cancellations

If you need to cancel an order, contact DLR Golf Carts as soon as possible. A cancellation may be possible if the order has not yet been:

  • Shipped
  • Delivered
  • Customized
  • Modified
  • Specially prepared
  • Specially ordered
  • Assigned to a third-party transporter

2. Customized or Special Orders

Golf carts that have been customized, modified, specially sourced, or prepared specifically for a customer may not be eligible for cancellation. This can include:

  • Custom paint
  • Wheels and tires
  • Lift kits
  • Seating upgrades
  • Lighting
  • Batteries
  • Accessories
  • Other requested modifications

3. Deposits

Deposits may be refundable or non-refundable depending on the terms agreed at the time of purchase. If a cancellation request is approved, any refund of a deposit will depend on the specific transaction and any costs already incurred.

4. Delivery or Transport Arrangements

If delivery or transportation has already been scheduled, cancellation may be subject to transport, processing, or cancellation charges. If the golf cart has already been dispatched, the order may no longer be cancellable. Review our Shipping Policy for delivery, pickup, scheduling, and transportation information.

5. Cancellation After Delivery

Once a golf cart has been delivered or collected, cancellation may no longer apply. Requests made after delivery will be handled under the applicable Return & Refund Policy. If the issue involves a possible defect or warranty-covered concern, review our Warranty Policy.

6. Refunds for Approved Cancellations

If a cancellation is approved, any eligible refund will be processed using an appropriate payment method. The refund amount may be reduced by costs already incurred, including:
  • Transportation fees
  • Processing costs
  • Customization costs
  • Special-order costs
  • Other non-recoverable expenses
Any applicable deductions will be explained before the refund is completed.

7. How to Request a Cancellation

To request a cancellation, contact DLR Golf Carts and provide:

  • Your full name
  • Order or purchase reference
  • Golf cart make and model
  • Contact information
  • Reason for cancellation

Submitting a cancellation request does not guarantee that the cancellation will be approved.

8. Changes to an Order

If you want to change your order rather than cancel it, contact us as soon as possible. We may be able to update the model, accessories, delivery details, or other order information if work has not already begun.

9. DLR Golf Carts Cancellation Rights

DLR Golf Carts may cancel an order where necessary, including situations involving:

  • Pricing or listing errors
  • Product unavailability
  • Payment problems
  • Fraud concerns
  • Incorrect customer information
  • Circumstances preventing fulfillment

If DLR Golf Carts cancels an order after receiving payment, any eligible amount paid will be refunded.

10. Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

11. Contact Us

For cancellation questions, contact DLR Golf Carts:

Related DLR Golf Carts policies: Shipping Policy · Warranty Policy · Return & Refund Policy · Terms of Use · Privacy Policy · Contact Us